Awarded to the eCommerce business that can demonstrate outstanding customer service

The Best eCommerce Customer Service Award celebrates the exceptional dedication and excellence demonstrated by a company in delivering outstanding customer service experiences within the eCommerce industry. This prestigious accolade recognises the company that consistently goes above and beyond to provide exceptional support, assistance, and satisfaction to online shoppers.

The winning company will have a proven track record of prioritising customer needs and satisfaction throughout the purchasing journey. They will have demonstrated exceptional responsiveness, empathy, and problem-solving skills, ensuring that customers’ inquiries, concerns, and issues are promptly addressed with the utmost care and professionalism

Your entry should address the following:

  • Give an overview of your customer service policy / ethos / SLA
  • Describe how you work with your customers to deliver outstanding service
  • Indicate any key improvements / innovations that help you exceed expectations
  • Demonstrate satisfied customers with feedback / testimonials
  • Demonstrate how you offer value for money
  • Give any other information which you think would help convince the judges that you should win this award. What makes your company stand out?

2024 Best eCommerce Customer Service

  • Background information

  • Names of key staff involved

  • Name and contact details of person submitting entry

  • Submission

  • Entrants have a maximum of 1,000 words in which to convince the judges that they are worthy of winning this award. 3 files of supporting material of no more than 4 pages each can also be included. Video footage can be also submitted but should be sent as a link within the main body of the entry and should be no more than 2 minutes in length. Please include any information which will persuade the judges that this should be the winning entry for this category. Suggestions as to what could be covered are listed below.
    • Give an overview of your customer service policy / ethos / SLA
    • Describe how you work with your customers to deliver outstanding service
    • Indicate any key improvements / innovations that help you exceed expectations
    • Demonstrate satisfied customers with feedback / testimonials.
    • Demonstrate how you offer value for money.
    • Give any other information which you think would help convince the judges that you should win this award. What makes your company stand out?
  • Shortlisted Summary

  • In the event of your submission being shortlisted we will publish a 200 word summary of your submission on our website and a photo. Please write the summary below keeping in mind that any results or other sensitive information may end up in the public domain. Please also supply your company logo below. (Max 200 WORDS)
  • Max. file size: 10 MB.
  • If files are larger than 10MB please email to michelle@r3events.co.uk
  • Supporting Material

  • Please attach any relevant support material - testimonials, research, performance analysis, collateral, screen grabs, pictures etc.

    Entrants may attach up to 3 files of supporting material of no more than 4 pages each.

    Attached files must be no larger than 10MB each, documents must be in .pdf or .doc (word) format, images must be in .jpg or .gif format.

    Movie/video footage 
    If movie files exceed the 10MB allowance then please include a link to the video/movie hosted on a web page. Links to FTP sites will not be accepted.

    If you wish to send any files larger than 10MB please email them directly to michelle@r3events.co.uk.

    Attachments will not be saved by the "SAVE FOR LATER" feature. Please add any attachments when your entry is complete and you wish to submit.

  • Max. file size: 10 MB.
  • Max. file size: 10 MB.
  • Max. file size: 10 MB.
  • Payment

  • Please wait for the "Thank you" message before closing this window. If you are having any technical difficulties submitting your form please contact michelle@r3events.co.uk
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